Fed up of waiting for a reply? Not satisfied with the service you got? Will making a complaint solve your problem? It might do, IF your complaint is about something that can be fixed. But, the more punters complain, the more it takes people away from their day-to-day work.  It might be that complaints are over-rated. Punters who get their problems fixed by complaining are more likely to recommend it as a solution. But, from what I remember, for every complaint where there was a problem that could be solved, there was another where the only answer was that HRMC had done everything right. You may not like the way it was done, but if it was done within the rules, that was the end of it. (Hand on heart, when I worked for Large Business , I don't recall any complaints. Maybe I was lucky, or maybe it was because each business had a Customer Relationship Manager they could ring up to talk things over with. Maybe that sounds unfair.  Maybe the man in the street could do with having so...

  With the end of ‘Working from Home’ announced, I reckon it will mark the return of one of the biggest hidden sources of work-based stress – staff toilets. Homeworkers have had months, sometimes years, being able to go when they want, in the comfort of their own surroundings. And now they’ll have to readjust to fitting in with the patterns of their management and colleagues in an alien environment. There are three main Toilet problems: engineering, intrapersonal and managerial. Engineering: Architects and engineers always underestimate the demands of the great British public. Think of the magnificent art galleries and museums you’ve visited. The toilets never match up. They used to be just scruffy and inadequate, but since the millennium they’ve been ‘cool’ and inadequate (e.g. wash basins shaped like a clam shell that spray water all over you as soon as you trigger the high powered faucet). HMRC used to have a large estate made up of a hodgepodge of buildings, built in different ...