Fly-on-the-wall tv documentary shows are so commonplace today that it is hard to imagine what a big deal a series like The Duty Men was back in 1987 – made in the days of heavy film cameras and sound equipment in a much less open society.  While the 1986 drama series, The Collectors had proven unsuccessful for the BBC, the Corporation had an ace up its sleeve. During the same time period, documentary maker Paul Hamann was collaborating with HM Customs and Excise on the 1987 BBC2 documentary series: The Duty Men. Hamann had made over 40 documentaries for the BBC (as a producer for the BBC’s Open-Door Unit, he helped residents of Belfast’s Divis Flats in the Falls Road make a documentary about their poor housing conditions). His 1985 ‘Real Lives’ documentary about extremism in Northern Ireland was the subject of a special meeting of the BBC Board of Governors after an article by the Sunday Times resulted in Home Secretary Leon Brittan (who had not seen the film) demanding the B...

The Collectors was a BBC1 series which ran for 10 episodes on Saturday evenings from March to May 1986. Unlike, The Revenue Men, it focussed on the uniformed HM Customs and Excise staff based at the Custom House in a small port called Welling (filmed at Poole). Peter McEnery starred as Harry Caines, the new Surveyor at Welling District, drafted in from Heathrow Airport to sharpen up performance. “Chumminess is a thing of the past,” he warns his staff. Created by Welsh writer, Ewart Alexander (Kings Royal, Juliet Bravo) the series featured a cross-section of characters. Michael Billington (UFO, The Onedin Line) played Tom Gibbons, a Higher Executive Officer, resentful at being passed over for the Surveyor’s job and placating a rich and spoilt young wife (Karen Drury, later of Brookside). Jack McKenzie played bearded HEO Calvin Simpson, never happier than when aboard his Customs launch, The Seal. Lois Butlin (Grange Hill) was Alyson Bentley , horse riding, fast-driving Executive Of...

  Looking at how HM Customs and Excise was portrayed in the movies, the list is relatively small. I can only think of two. River Patrol. 1948. One of the earliest post-war Hammer Films, it was written by film editor James Corbett and directed by Ben R. Hart. Made at Marylebone Studios (appropriately, a deconsecrated church) it stars cheeky John Blythe as Robby Robinson, a Waterguard officer who sees one of his crew shot and murdered during an interception on the Thames. When the smugglers cruiser opens fire with a machine gun, Robinson retaliates with an automatic pistol! Not sure that 20th century Waterguard officers were ever officially entitled to bear arms, but maybe the pistol was a souvenir Robby brought back from the war. Unfortunately, the film veers into Harry Enfield territory in a statically directed scene where Robby returns to headquarters and turns off the wireless in the canteen to mourn his colleagues death. Hungry for revenge, Robby is teamed with Jean Nichols (Lo...

 Earlier this week, The Times revealed that plans for five cutters and six patrol vessels to replace the current Border Force fleet have been delayed until 2030 due to post-Brexit trading rules. After Britain left the EU in 2020, it signed up to World Trade Organisation rules which state that Government contracts must be open to international competition. Instead of excluding construction of civilian ships from the list, trade secretary Liz Truss replicated the EU’s terms of accession to the EU with the only exemption being warships. Truss is blaming her predecessor, the disgraced Sir Liam Fox.  The current cutters were built in the Netherlands, commissioned by HMCE in 2001, and transferred to UK Border Agency (as was) in 2005. Procurement of replacements has been repeatedly delayed since 2020. The fleet must now be redesigned to include military modifications, so that the vessels can be made in British shipyards. The use of cutters on Customs duties dates back to the 1600’s b...

 CONFESSIONS OF A VAT INSPECTOR by Dawn Fallon (ISBN 9 798445 671640) If the title makes you expect Liz Fraser and Robin Asquith having a clothing malfunction while arguing over tax points you’ll be disappointed. But Dawn Fallon’s CONFESSIONS OF A VAT INSPECTOR does give a lively account of what it was like to be a VAT Control Officer in HM Customs and Excise from 1986 to 1995.  While some of the detail of the pre-computer era may surprise a modern day HM Revenue and Customs VAT officer, they will probably feel a shock of recognition at most of Dawn’s experiences. She vividly captures the despair of sitting in a traders premises and realising that none of it matches what you were told in training. Another abiding truth is the pay. In May 2024 Jim Harra told the Public Accounts Committee that almost a third of HMRC staff had to be given a pay increase to ensure the department complied with the National Living Wage. Back in the 1980’s, Dawn is forced to take on extra work (as a ...

  April 2024 marks ten years since HM Revenue and Customs breathlessly introduced their “national conversation” called “Building our Future.” Unveiled by chief executive Linda Homer, the one-sided conversation outlined the future shape of HMRC. Government had set priorities to maximise tax revenue, improve services and reduce costs. “We are going to put customers at the heart of everything we do. That means redesigning our processes around them, rather than the taxes they pay or benefits they receive.” Digitisation would automate many processes, cutting the need for some roles. ”We will continue to reduce in size and become even more highly skilled, and we will further consolidate into a small number of very large workplaces or Regional Centres.” “We think it’s an exciting future, but we know it won’t be for everyone.” It was followed up in November 2014 by “Building our Future 2: Continuing the Conversation.”  This led off with some finger-wagging from Linda Homer. “We’ve pic...

 The first time I ventured into line management for HM Customs and Excise (as was), my outgoing manager made me a gift of a 1973 civil service textbook on staff reporting. As I’d always been the schoolboy, creeping like snail to appraisals, he obviously thought I needed the help. Even though HMCE (and later HMRC) had training materials, I don’t think any of it rivalled the clarity and unsentimentality of the 1973 booklet. Published by the Personnel Management (Training) Division of the Civil Service Department, it was an attempt to standardise Staff Reporting throughout the Civil Service. 750 draft copies were tested at all grades and departments before the programmed textbook was issued. While self-instruction was a new concept viewed with suspicion in comparison to formal learning, given time and staff hours the booklet judged the best way to roll the system out to over 150,000 reporting officers. The booklet sets out the general principles that staff reporting allows the organis...

                                                    (Picture: Shobba: Truck and Driver Dec 2000) The sight of queues at petrol stations in September 2021 takes me back to September 2000 and the big fuel crisis.  It’s the same basic set-up. There’s no shortage of fuel being churned out by the refineries. It just can’t get into the service stations quick enough. The big difference is that in 2021 panic buying seems to have made what would have been a difficult situation much worse. There aren’t enough tanker drivers to supply all the petrol stations. But it wasn’t until news got out about the delivery problem that people started panic buying.  In 2000, the tanker drivers couldn’t even get out of the terminals because they were being blocked by farmers  lorry and taxi drivers protesting about fuel taxes. It always sticks in my mind because I’d bee...