Best of British to the HMRC Surge Team
Reading HMRC’s advert for enthusiastic team players to join its Surge and Rapid Response Team, my response is to wish them a sincere Best of British. When I started this blog, I warned myself that my experience of HMRC was time-limited and would soon become outdated. Even so, I can only hope their enthusiasm is rewarded. When I joined HM Customs and Excise as a Band 1 (50% of an Admin Assistant) my goals and targets were easy: make it to the first week, make it to the first month, follow the rules, do what you were told and get past my probationary period. In my first month I witnessed a retirement speech in which a bearded old exciseman told everyone that the wheels were coming off the wagon and management didn’t have a clue. I watched it with indifference because (as I said) I was focussed on following the rules and doing what I was told. I never dreamed that one day I’d be taking the same jaundiced view – or even that I’d give a damn. Looking back at the internal structur...